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Shipping & Returns

 

  1. All rifle, shotgun, and ammunition orders are shipped FedEx Ground (no PO Box addresses please).
  2. Handgun orders will ship USPS Priority mail.
  3. Accessory orders may be shipped via FedEx Ground or any method offered by the USPS at the discretion of RC Firearms.
  4. Due to federal regulations, firearms and ammunition orders cannot be shipped in the same package.
  5. Most orders are shipped within 24 hours of the order being placed.  Please allow and plan for delays during high volume periods.  You will receive an email with tracking info once your item has shipped.  We ship to the USA only.  Our items are not to be exported.
  6. Firearms will ONLY ship to an FFL holder (or C&R license holder if applicable).  If you do not have an FFL, then you must find one in your area to handle the transfer for you.
  7. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.
  8. We do NOT ship to PO Boxes.  No exceptions.
  9. Free shipping offers only apply to the continental 48 states.  No free shipping to AK and HI.

 

Return Policy

Returns are very costly to internet sellers of firearms.  Due to the expense incurred by returns, we make every effort to insure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:

  1. No returns will be accepted after 15 days of the delivery date.
  2. You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return not being accepted.
  3. Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a FedEx call tag may be issued to return the item.
  4. All returned items must be returned in the same condition in which we sent them.  RC Firearms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
  5. IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of invoice.
  6. For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.
  7. No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
  8. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.

 

Order Cancellations 

  1. We invest time and money in every order placed as soon as your payment is processed.  For this reason and since there is work involved internally with canceling an order, all orders cancelled for any reason will be charged a 15% cancelation fee.  By placing an order with us (online or by phone), you agree to pay a 15% cancellation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.  Additionally, If a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee.  This fee is charged even if you cancel immediately after placing the order.  Please be sure of your order, and it's accuracy, before you place it with us.  We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancelations occur.
  2. Threatening us that you will tell your friends, post negative comments on the internet, dispute the credit card charge, etc, will NOT cause us to waive this fee.  Unless you are 100% sure you want the order, please do NOT place it.  Thank you for your understanding of this policy.

 

Refused Packages

  1. Refused packages will be subject to the return shipping charges.  In the instance where the delivery of an order was refused is to be refunded, the refund will be minus the original shipping charge, the return shipping charges and the restocking fee. Thank you for your understanding of this policy.

 

Exchanges

  1. When returning items to be exchanged, please include estimated shipping charges to ship the replacement item.
  2. All returned items must be in returned in the same condition in which we sent them.  RC Firearms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
  3. No exchanges/returns will be accepted for cosmetic issues once the firearm(s) has been transferred to you by your FLL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
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